Our Policies
Our Business Day
- Starts at 12:01 am
- Ends at 12:00 am
We are closed on Sundays and these Holidays
- Memorial Day
- Labor Day
- Independence Day
- Thanksgiving Eve
- Thanksgiving Day
- Christmas Eve
- Christmas Day
- New Years Eve
- New Years Day
Order Notifications could be sent from one of these email addresses:
- Notifications@GhostlyOrigin.com
- Sales@GhostlyOrigin.com
- ContactUs@GhostlyOrigin.com
Digital Download
Digital Downloads are Non-Refundable
Pre-Orders
- USPS Local Delivery orders will be delivered on release date
- USPS Standard Delivery orders will be shipped on release date
- Full payment will be taken at time of purchase
- Full refunds will be given at any time prior to release date
- Release dates are subject to change
USPS Local Delivery (Next Business Day)
- Delivery fee: $5.00
- Handling Time is 1 business day
- Cut-off time is 12:00 am
- We will provide you with a tracking number
- This service is only available in select markets
- Your order will be delivered by the United States Postal Service
USPS Standard Delivery (2 to 5 Business Days)
- Delivery Fee: $7.50
- Handling Time is 1 business day
- Cut-off time is 12:00 am est
- Delivery Time: 2 to 5 business days
- We will provide you with a tracking number
- At this time, we do not ship internationally
- Your order will be delivered by the United States Postal Service
- faq: When will your order be shipped?
- Monday orders will ship on tuesday
- Tuesday orders will ship on wednesday
- Wednesday orders will ship on thursday
- Thursday orders will ship on friday
- Friday orders will ship on saturday
- Saturday orders will ship on monday
Returns
We have a 15 day Return Period
Our Return Period:
- Starts on the day the order was delivered
- Ends at 12:00 am on the fifteenth business day
USPS Local Delivery and USPS Standard Delivery:
- Return shipping will be paid by customer
- We recommend getting insurance and tracking number for your shipment
- Please attach Invoice Number to return label
- Also enclose a copy of the Invoice or Packing Slip
- We are not responsible for lost or damaged items
- All returns must be postmarked before Return Period ends
We inspect all returns
All items must be returned in the original packaging and unopened
Refunds will be given within 2 business days of return being approved
All sales are Final after Return Period ends
To request a return, click here: Request a Return
If by chance, we run into any issue with order, payment, delivery or refund. You will be notified by phone, email or both
Welcome to our Privacy Policy
We will do our best to make this as simple as possible.
As we strive to hold the highest standards toward protecting your personal information, we cannot guarantee 100% protection. Also, we do not knowingly collect personal information from any individual under thirteen years of age without parental consent. Nor, do we seek out the collection of personal information from individuals under the age of 13.
Our customers have the right to: request a copy and remove personal information
How do we protect your information: By using third party Marketplaces, Vendors, Credit Card Processors, Service Providers, Plug-Ins and Ad Networks that maintain the highest standards for confidentiality and security in our industry.
The personal information that we collect: First Name, Last Name, Phone Number, Email Address, Street Address, City, State, Zipcode, Username, Identifier, Geolocation, Ip Address, Credit Card Details, Browser, Operating System and Demographics.
How do we collect personal information: via Website, POS system, Forms, Cookies, Newsletter signup, social networks and business analytics.
Why do we collect personal information: For fraud prevention, order verification, order processing, order delivery, marketing purposes and to continually improve our service to customers.
Do we sell personal information: No
Do we share personal information with third party: We do share personal information with third party Marketplaces, Vendors, Credit Card Processors, Service Providers, Plug-Ins and Ad Networks.
How to request a copy of personal information: Our customers can simply send an email to ContactUs@GhostlyOrigin.com
The email must follow these requirements:
- The senders address must match the accounts email address
- The emails subject must state: Submitting a request for a copy of personal information
- The emails body must include:
- To: Ghostly Origin L.L.C
- We are submitting a request for a copy of our personal information
- Account Information
- First and Last Name
- Street Address
- City, State and Zipcode
- Phone Number
How to request removal of personal information: Our customers can simply send an email to ContactUs@GhostlyOrigin.com.
The email must follow these requirements:
- The senders address must match the accounts email address
- The emails subject must state: Submitting requesting for deletion of personal information
- The emails body must include:
- To: Ghostly Origin L.L.C
- We are submitting a request for deletion of personal information
- Account Information
- First and Last Name
- Street Address
- City, State and Zipcode
- Phone Number
There is a waiting period of up to 180 days (about 6 months) from the most recent account activity.
COPPA (Children’s Online Privacy Protection Act)
*For more details about COPPA (Children’s Online Privacy Protection Act) visit: https://www.ftc.gov/business-guidance/privacy-security/childrens-privacy
CCPA (California Consumer Privacy Act)
As for CCPA regulations:
Our customers that reside in California have the right to: know, delete, opt-out (sale or share), non-discrimination, correct and limit the use of personal information.
*For more details about CCPA (California Consumer Privacy Act) visit: https://www.oag.ca.gov/privacy/ccpa
CPA (Colorado Privacy Act)
As for CPA regulations:
Our customers that reside in Colorado have the right to: opt-out (sale, targeted advertising), know, access, correct, delete, download and remove personal information.
*For more details about Colorado Privacy Act (CPA) visit: https://coag.gov/resources/colorado-privacy-act/
CTDPA (The Connecticut Data Privacy Act)
As for CTDPA regulations:
Our customers that reside in Connecticut have the right to: access, correct, delete, obtain and opt-out (sale, targeted advertising or profiling) of personal information.
*For more details about The Connecticut Data Privacy Act (“CTDPA”) visit: https://www.cga.ct.gov/2022/ACT/PA/PDF/2022PA-00015-R00SB-00006-PA.PDF
Nevada Privacy Law:
As for Nevada Privacy Law regulations:
We do not sell personal information to third parties or data brokers.
Our customers that reside in Nevada have the right to: opt-out (sale) of personal information.
*For more details about Nevada Privacy Law visit: https://www.leg.state.nv.us/nrs/nrs-603a.html#NRS603ASec300
VCDPA (Virginia Consumer Data Protection Act)
As for VCDPA regulations:
Our customers that reside in Virginia have the right to: confirm, correct, delete, obtain and opt-out (targeted advertising, sale or profiling) of personal information.
*For more details about Virginia Consumer Data Protection Act (VCDPA) visit: https://www.oag.state.va.us/consumer-protection/files/tips-and-info/Virginia-Consumer-Data-Protection-Act-Summary-2-2-23.pdf
Our Contact Information
Ghostly Origin L.L.C
P.O Box 30264 Columbus, Ohio 43230
ContactUs@GhostlyOrigin.com